
Reimagine the Patient Journey with Contactless Visits
Sonia Singh, Vice President, Consumer-Driven Growth, AVIA
Centers of Excellence / Center for Consumerism
Patients expect more. Exceed their expectations.
AVIA’s Center for Consumerism puts the consumer at the center of healthcare. Learn how to use digital strategies to provide a seamless patient experience, resulting in acquisition, growth, and loyalty.
Is your health system looking to start or scale your digital consumerism efforts? AVIA experts help your health system adapt digital models that enable you to thrive in a consumer-centric world.
70% of consumers would “probably” or “definitely” use virtual services to have an examination*. Digital is the new normal - is your system prepared?
Gain digital strategies and tools to grow market share, boost consumer engagement, and capture greater lifetime value. Through ongoing Membership, digital insights, advisory projects, and targeted consulting, you’ll learn how to use digital to drive loyalty and provide consumer-centric care. The Center for Consumerism focuses on three key areas:
Acquisition & growth
Experience & engagement
Enduring relationships
Explore new and emerging healthcare consumerism models that engage patients in new ways and drive growth.
Topics Include
*Accenture Strategy, Virtual Care: Just What the Consumer Ordered, | Cleveland Clinic Journal of Medicine, Telemedicine: Past, present, and future