Center for Consumerism

Centers of Excellence / Center for Consumerism

Transform healthcare consumerism with digital solutions

Patients expect more. Exceed their expectations.

AVIA’s Center for Consumerism

AVIA’s Center for Consumerism puts the consumer at the center of healthcare. Learn how to use digital strategies to provide a seamless patient experience, resulting in acquisition, growth, and loyalty.

Our commitment: Helping you embrace digital tools to reach and engage consumers

Is your health system looking to start or scale your digital consumerism efforts? AVIA experts help your health system adapt digital models that enable you to thrive in a consumer-centric world.

Are you using digital to improve patient experience?

70% of consumers would “probably” or “definitely” use virtual services to have an examination*. Digital is the new normal - is your system prepared?

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How we work with you: A multi-pronged approach to healthcare consumerism

Gain digital strategies and tools to grow market share, boost consumer engagement, and capture greater lifetime value. Through ongoing Membership, digital insights, advisory projects, and targeted consulting, you’ll learn how to use digital to drive loyalty and provide consumer-centric care. The Center for Consumerism focuses on three key areas:


Acquisition & growth

  • Discovery & navigation
  • Search & transparency
  • Scheduling

Experience & engagement

  • Seamless encounters
  • Education & engagement
  • Billing & payment

Enduring relationships

  • Consumer insights
  • Life phase specific care
  • Service excellence
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What you get: Digital insights & action plans to execute on consumerism

Explore new and emerging healthcare consumerism models that engage patients in new ways and drive growth.

Topics Include

  • Virtual health
  • Hyper-personalized healthcare
  • Contactless visits
  • Partnerships to enable healthcare access
  • Seamless patient care
  • Digital front door
  • Improving access to healthcare
  • Healthcare CRM
  • Consumer data
  • Price transparency

Schedule your custom healthcare consumerism briefing with our Center experts.

Featured insights

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*Accenture Strategy, Virtual Care: Just What the Consumer Ordered, | Cleveland Clinic Journal of Medicine, Telemedicine: Past, present, and future