6 Digital Tactics Health Systems Can Implement This Week to Battle COVID-19
Cynthia Perazzo, Executive Vice President, Center for Consumerism, AVIA
Sonia Singh, Vice President, Center for Consumerism, AVIA
The surge of COVID-19 is upon us. If you are a hospital or health system operating in a region that is not already in the surge, you are likely anticipating and preparing for it. This means your at- or over-capacity care teams may be struggling to manage the vast numbers of patients who have tested positive, are potentially exposed, or are high risk but stable enough to be sent home. Manually monitoring these patients (e.g., phone check-ins with nurses) isn’t scalable and can potentially be ineffective.
Remote monitoring (monitoring of symptoms and conditions virtually, outside of a facility) offers a practical and scalable digital solution every health system must start deploying immediately, whether you’re already experiencing or anxiously anticipating the surge. For COVID-19, remote monitoring can be applied for screening, prevention, education, and symptom surveillance. In addition to addressing provider capacity issues and reducing risk of exposure, remote monitoring can also be used to adapt care for existing non–COVID-19 patients, such as those with chronic diseases, high-risk pregnancies, in post acute recovery, etc.
Immediate Actions to Start Today:
Remote Monitoring Dos and Don’ts:
Health systems are rapidly implementing remote monitoring to address COVID-19
AVIA has reviewed a number of robust digital solutions that are rapidly adapting their products to COVID-19 care pathways and can be deployed in a matter of days.
Health systems such as Providence have successfully scaled remote monitoring for over 600 PUIs and COVID-19 diagnosed patients, and are achieving 80% patient adoption rates. Specifics of Providence’s program follow:
Enhanced remote monitoring programs will become the new normal
In addition to the here and now tactics, we are also shifting our gaze toward the oncoming rolling recovery period and thinking about how that will usher in the “new normal.” We know that solutions in virtual health and remote monitoring have dramatically altered the landscape already — in a good way. We expect that current changes in consumer behavior, provider acceptance, regulatory landscape, and payment structures will permanently shift how healthcare is delivered in the future, with remote monitoring here to stay.
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