2021: A look back at healthcare’s wild ride


patient financial journey

Rising COVID-19 cases. Falling COVID-19 cases. Effective, safe vaccines! Healthcare worker burnout. The most digital health funding – ever. Health equity in the spotlight. The Delta variant. The Omicron variant. The staying power of virtual care and hospital at home. Shifting consumer expectations for healthcare. And, underlying it all, a testament to the power of collaboration and the potential of digital to transform the industry.

2021 has been a wild ride, but one that has the tone for the years to come. No longer can health systems afford to ignore digital innovation, or keep their health equity efforts on the backburner. COVID-19 caused such a profound shift in the way that we provide care, and we’ll continue to see a reimagining of care in 2022 and beyond. Before we move forward in the new year, we are taking a look back at some of our top insights from our Centers in 2021.

Center for Consumerism

Center for Care Transformation 

Center for Operational Transformation 

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