Insights
Patrick Higley
Artificial Intelligence (AI) is ushering in a new era for healthcare, transforming how care is delivered, accessed, and experienced. The White House’s recent AI Action Plan underscores a national call to action: deploy AI responsibly, equitably, and strategically across industries. It’s no surprise that healthcare is at the forefront.
As health systems manage workforce shortages, cost pressures, and rising consumer expectations, AI offers tools to drive efficiency, elevate care quality, and transform patient experience.
At AVIA, we help health systems turn the promise of AI into meaningful, strategic outcomes. We’ve partnered with more than 45 leading health systems nationwide to navigate the evolving AI landscape with confidence. Through our AVIA Nexus Regulatory Readiness Collaborative, we’ve also made meaningful progress at the federal level, positioning health systems as trusted thought partners and paving the way for continued collaboration on critical policy priorities.
A central pillar of the White House AI Action Plan is fostering trustworthy and responsible AI.
Through the launch of our National Generative AI Collaborative in 2023, we developed the TRUSTED Framework, a foundational guide for the ethical and responsible deployment of AI, emphasizing critical attributes: trustworthiness, responsibility, user-centricity, security and safety, transparency, dependability, and equity.
The impact has been significant. Following the collaborative:
The AI Action Plan also stresses the importance of strategic alignment and robust governance structures. AVIA guides health systems through critical decisions such as selecting centralized, decentralized, or federated governance models, and designing lifecycle processes for AI use-case deployment.
Our team supports the creation of governance frameworks, competency roadmaps, and solution evaluation strategies, ensuring clinical, operational, data, and technology stakeholders are all engaged in an integrated approach to AI.
Empowering the workforce is another priority of the national strategy. The White House encourages expanding AI literacy, fostering industry-led training programs, and equipping workers with the skills needed in an AI-driven economy, efforts that may even qualify for reimbursement under IRS code 132 (still pending IRS clarity).
AVIA’s Operational Communities of AI Adoption Programs focus on key domains, including marketing and revenue cycle, providing market intelligence, educational resources, and practical frameworks tailored to specific functional domains, such as finance, marketing, and operations. This curriculum-based approach bridges strategy with execution, preparing leaders to make informed decisions and confidently leverage AI tools.
In parallel, our work on AI competency models and strategic roadmaps enables organizations to identify the skills required to sustain and scale their AI initiatives, with a strong focus on workforce development and upskilling.
The new federal plan also calls for accelerated adoption of beneficial AI use cases. AVIA guides health systems to prioritize high-impact applications that deliver tangible value. Early successes are seen in:
Looking ahead, we anticipate that autonomous coding, conversational AI, and agentic AI will take priority in months and years to come. Equally important will be cross-industry collaboration, similar to the network effect we’re seeing with AVIA Nexus, where health systems, solution companies, and industry experts come together around a shared economic model. This approach accelerates access to next-generation, validated solutions that deliver measurable impact at scale.
AVIA Nexus Agentic AI: Preparing for a Digital Workforce helps health systems prepare for the next wave of AI transformation.
This collaborative addresses the readiness gap in agentic AI adoption and accelerates the use of agentic AI to “bend the cost curve” by addressing labor challenges and automating functions in areas like patient access, revenue cycle, care coordination, and call centers.
The program will help participants:
It also offers a dual-track experience:
Building on this foundation, AVIA will launch The AVIA Nexus Autonomous Enterprise, supporting CFOs, COOs, and operational leaders by reimaging future operating models that will drive significant financial, operational, and applied transformation.