Disclosure: This article recaps the Same Sky, Different Stars session from the AVIA Network Summit 2025, where attendees heard firsthand case studies from digital health companies. AVIA has no financial relationships that would benefit from the commercial success of any company referenced. Our intent is to provide objective insights, practical guidance, and informed perspectives that support our members’ and clients’ strategic priorities.
Clinical documentation remains one of the most persistent sources of friction in healthcare. For many organizations, the promise of ambient intelligence has been compelling, but scaling adoption and realizing sustained value has proven difficult.
Rush University System for Health’s partnership with Suki demonstrates what’s possible when technology, strategy, and change management align.
From the outset, Rush treated Suki not as a point solution, but as a long-term AI partner, one capable of evolving alongside clinician needs. With clear goals, thoughtful cohort selection, and strong clinical champions, Rush focused on maximizing adoption rather than forcing compliance.
Removing barriers to entry was critical. Through Suki INSIDE integrations in Epic Haiku and Hyperspace, clinicians were able to use ambient documentation directly within existing workflows. On-site training and hands-on support further accelerated uptake, ensuring the technology fit seamlessly into daily practice.
The results have been both immediate and compounding. Rush has seen thousands more notes created week over week, a 13.4% improvement in same-day note closure, and a 12.5% reduction in time per note. More importantly, 83% of clinicians reported less burnout, reinforcing that operational gains and human outcomes are deeply connected.
There’s also a financial dimension. Improved coding accuracy has generated an additional $178 per provider per month, with revenue continuing to grow as usage expands.
Suki’s mission to build presence at the heart of care comes to life in this partnership. By assisting clinicians in the background, ambient intelligence allows them to refocus on what matters most: patients. Rush’s experience shows that when deployed thoughtfully, AI can deliver measurable clinical, operational, and financial impact; today, not someday.
