The American Hospital Association and AVIA Launch New Tool to Support Members on the Front Lines of the COVID-19 Crisis: Introducing the COVID-19 Digital Response Pulse


Tool provides insights for hospitals and healthcare systems nationwide to combat the COVID-19 pandemic

Chicago – April 2, 2020 – Today, the American Hospital Association (AHA) & AVIA are reaching out to all AHA members with a new tool for rapid, critical support to deal with COVID-19. The nationwide roll out of the COVID-19 Digital Response Pulse to all 5,000 members of the AHA provides a free online tool that allows hospitals and health systems to immediately assess critical digital capabilities they will need to meet the challenges of COVID-19 over the weeks and months ahead, and links directly to further information about how members can access and implement the solutions they select.

Members face immediate challenges to stand up a virtual approach for screening, testing, triage, primary care, and specialty care for worried, anxious patients in their communities – all to avoid being at the hospital unless absolutely necessary. These solutions need to leverage scarce clinician resources and build trust and confidence in doing so.

The COVID-19 Pulse shows members where they have gaps in these capabilities and offers specific steps that can be taken now to prevent the spread of the virus, allocate resources, care for the sick, and protect clinicians. 

“We don’t have in-house experts and large teams to figure all this out, and we all wear so many hats, so we need partners to help us,” said Liz Dean, Executive Director of Strategy and Business Development at Riverwood Healthcare in Aitkin, Minnesota. “The COVID-19 Pulse helped us quickly identify virtual health solutions. We gained insights on best practices, resources and reassurance that we were on the right track. Because we used this tool, we were able to implement virtual solutions very quickly and efficiently.” 

The AHA formed a strategic alliance in October 2019 with AVIA, the leading digital transformation partner for healthcare organizations across the country. Since then, AHA and AVIA have worked together to create tools that help the industry accelerate digital transformation. The COVID-19 Pulse is an important and timely development for AHA members and their communities and is accessible for any healthcare organization with an AHA member account. 

The COVID-19 Pulse contains a framework of 13 critical capabilities identified by AVIA and its Network members, including screening and triage, remote workforce, and addressing social needs for COVID-19, that can effectively be supported by high-value digital solutions. Upon completion, hospitals and health systems receive aggregated data-driven insights into how their organization compares to peers that are also responding to COVID-19. This information will also jumpstart new connections across the AVIA Network, so that hospitals and health systems can share emerging best practices and foster real-time learning.

“In this moment of crisis, there is so much noise when health systems need focus and clarity. The COVID-19 Pulse allows our 5,000 members to identify where they can take rapid action on the front lines to best serve their communities,” said Andy Shin, COO AHA Center for Health Innovation. “In partnership with AVIA, we can allow health systems and hospitals across the country to leverage their existing tools for COVID-19 response and rapidly implement new ones.”

“AVIA was founded on the idea that digital is imperative to catalyze meaningful and quick benefits for healthcare,” said Bruce Brandes, General Manager, Digital & Partner Network at AVIA. “We can move faster if we work together, especially during this crisis. The COVID-19 Pulse powers up knowledge sharing and collaboration needed to simplify and scale care across the country during such a critical time in healthcare.”

About AHA

The AHA is a not-for-profit association of health care provider organizations and individuals that are committed to the health improvement of their communities. The AHA is the national advocate for its members, which include nearly 5,000 hospitals, health care systems, networks, other providers of care and 43,000 individual members.

The AHA Center for Health Innovation is leading hospital and health system transformation and accelerating innovation at scale. The Center was formed in 2018 by merging AHA’s Health Forum, Health Research & Educational Trust, Data Center and The Value Initiative. The Center offers AHA members the latest market intelligence, data products and analytics, learning collaboratives, virtual expeditions and advisory services. For more information, visit the AHA website at

About AVIA

AVIA is the leading partner for digital health insights, strategic guidance, and consulting services. Members of the AVIA Innovator Network solve pressing challenges with digital solutions that deliver outsized financial and clinical results. AVIA provides strategic focus, unique market intelligence, and proven resources that accelerate digital transformation throughout healthcare. Learn more at Follow us on LinkedIn and Twitter.


Media Contacts


Aria Marketing for AVIA

Danielle Johns

(617) 332-9999 x241 


Kate Soden

(312) 999-9600 x652