AVIA Bulletin – The digital front door is open
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You can chat me, chat me anytime…
When Blondie extolled the virtues of a phone call in her chart-topping hit, she couldn’t predict a world where over 6 billion texts are sent in the US every day and 40% of millennials are engaging with a chatbot daily. After decades of relying on phone calls and call centers, many health systems are discovering their patients are singing a different tune: chat me.
In this week’s bulletin, we’ll explore the consumer interactions landscape, brought into the spotlight by COVID-19, and examine why health systems looking to attract new patients and build loyalty may need to shift their strategy. Let’s jump in.
Recording – 4 Big Moves to Emerge Stronger with Digital | View the recording and access the slides
Ready to explore chat and text solutions for your health system? AVIA Connect shows the consumer interaction solution company landscape, helping you find the perfect solution faster. Click the “Solutions” tab under the Consumer Interactions capability to learn more!
Chatbots have come a long way in the past few years, but that doesn’t all AI bots are perfect all the time. Our personal favorite? InspiroBot, which was designed to randomly generate inspirational quote images – with hilarious results. Check out a few favorites on Newstack, or generate your own.